Hey there, i cant pull member indivudually but i can pull them whole together

Screenshot_70
so my problem is in the title like i said,
i cant pull members indivudually but i can migrate them whole together, why is this happening?
also there is 12h cooldown for migrating, if i subscribe to your pro or business plan
does cooldown goes away?

Did you update guild and role id when you’re pulling? Also make sure that the bot role is above the verify role.

Paid plans have a cooldown of 1 hour